The NHS employs over a million staff in thousands of locations. It is a large and complex organisation providing a broad range of services. It is not surprising that sometimes you or a loved one may feel bewildered or concerned when using the NHS. And this can be at times when you are feeling at your most vulnerable and anxious.
PALS is a free, informal, confidential help and advice service for patients, carers and their families. It is there to help you when you need advice, have concerns or don’t know where to turn.
What Can PALS Do?
PALS can help with queries about GPs, dentists, opticians, pharmacies, as well as services offered by local hospitals and all other NHS community services.
• Help you get the information you need about the NHS
• Listen and respond to your concerns, suggestions or queries
• Sort out problems quickly on your behalf in an informal and friendly manner
• Use your feedback to help improve the services that we deliver
Patient Services on behalf of Herefordshire CCG,
Midlands and Lancashire Commissioning Support Unit,
Springfield Health and Wellbeing Centre,
PALS is open Monday – Friday 9am – 4pm (excluding bank holidays).