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online services to make life easier

There are a number of services available online to all patients registered at Ledbury Health Partnership. You can order a prescription or book an appointment at a time convenient to you rather than having to wait until the phone lines at the Surgery are open. There is a wealth of information available to patients online via the NHS Choices website which allows you to search by condition and to find links to expert websites designed to help you manage your condition. All of these online services have been designed to make managing your healthcare as accessible as possible, any time of the day, anywhere.

Online Consult

Online Consult is a secure platform that allows you to access information about common health conditions. If you need to you are able to complete an online form that will be sent to your doctor, at a time convenient to you. The doctor will aim to reply to your query within 2 working days. If your query is urgent please do not use Online Consult but instead contact the Reception Team.

Over 16s can access this service, providing they are a registered patient

Access information about health conditions

Send a query to your doctor

Request a medical report or letter

online consult
Register for patient access

The first step towards being able to order prescriptions, book appointments and much more is to register for online services with Patient Access. Patient Access is a partner of the NHS and connects directly to your medical record through our clinical system provider, EMIS. To register you will need to visit the Surgery with a form of photographic identification, such as your driving licence or passport, and a proof of address, such as a utility bill. You will then be given details of how to set up your Patient Access account on your home computer or mobile device.

Due to the current restrictions caused by the pandemic we are able to register you for online services without seeing you in person. Please contact the reception team for further details.

Ledbury Health Partnership - Register for patient access icon

Visit Reception

Provide photographic identification (such as driving licence or passport)

Provide proof of address (such as bank statement or utility bill)

Complete registration process at home with details provided by Reception

register for patient access
Book an appointment

Patient Access is connected to the appointment book at the Surgery allowing you to view, make or cancel appointments wherever you have an internet connection. What is more, because Patient Access is a 24 hour online service you can do this in your own time, day or night. This booking facility is available for a number of GP and Nurse appointments each day. If you are unable to find the appointment that you need please telephone Reception who will be able to advise you further.

View booked appointments

Make a new appointment

Cancel an existing appointment

Accessible 24hrs a day, 7 days a week

Order a Prescription

If you receive regular repeat prescriptions from the Surgery you will be able to order these items as and when you need them through the Patient Access system. Upon logging in you will see a list of all your repeat medications from which you can select, you are also able to add a small message to the Surgery team about your prescription request. This request is then sent to the doctor to approve and sign, if for any reason the doctor is not happy to issue your repeat medication a member of the Surgery team will notify you.

Ledbury Health Partnership - order a prescription icon

All your repeat medications listed

Select only the items you need

Request sent electronically to your doctor for approval

Accessible 24hrs a day, 7 days a week

View Your medical record

Patient Access connects to our clinical system EMIS which means that you are able to view your health summary information, such as any allergies or immunisations that you have had. There is an additional function available to you at request for you to view the coded information held on your medical record. Coded information refers to the items in your record that have been assigned a code in the computer system, for example any diagnoses you have had or test results. Having access to this information easily at hand can help you to manage your medical conditions more effectively.

To gain access to your medical record, even if you already have a Patient Access log in, you will need to fill in a request form and provide the Surgery with the necessary personal identification for us to ensure we are providing this access to the correct patient. Prior to access being granted to you the doctor will need to review your record. You will then be provided with a log in for which you must choose a unique password that only you would know. This will ensure that it is only you that has access to the sensitive personal data held on your medical record.

View your Summary Information (allergies and immunisations)

View coded information (diagnoses and test results)

Can help you manage your health conditions

Encrypted records protected using the highest standard of internet security

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Update Your Details

It is important that we always have the most up to date contact details for you in case we need to get in touch. Through Patient Access you are able to update your address and telephone numbers if they change.

Contacting patients via text is becoming a more popular way for people to receive information from the Surgery. Having your up to date mobile number is a quick and easy way for us to get in touch with you if we need to.

It is common for children to have the mobile number of their parents noted on their records. If you get your own mobile telephone please remember to let us know so that we can update your contact details accordingly.

Ledbury Health Partnership - Update your details icon

Can we contact you if we need to?

Change your address

Change your telephone number(s)


If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet. You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions or view your GP medical record, if you have requested access to your information. If you currently do not have access to your records, please ask a member of the Reception Team who will be able to provide you with all the information you require to register. If you already use Patient Access Online you can continue to use it. You can use the NHS App as well. For more information go to

Order repeat prescriptions

Book an appointment

View your medical record (if you have been provided access)

Check your symptoms

NHS Choices

The NHS Choices website has a wealth of information available for patients to use. You can search for information relating to a specific condition, research the treatments available to you on the NHS, find out about vaccine schedules for adults and children and much more. You are also able to access information about medicines as well as search for clinics and services available to you in your local area.

Condition specific advice and information

Available treatments

Vaccine information

Search for clinics and services in your area

Ledbury Health Partnership - NHS Choices icon
NHs choices

In reponse to the Coronovirus Pandemic, we have had to change the way we are operating.

find out more

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