We are immensely grateful to our patients for their patience and understanding during the ever changing situation over the last few months. Our staff have worked tirelessly to ensure patients’ needs are addressed in the best way possible given the limitations placed upon us.

However, we are now beginning to restore some normality to general practice.  Whilst NHS England still prevents us from directly booking face to face consultations (except with the nursing team) we have received excellent feedback from many patients who feel our use of telephone and video link consultations has worked very well and we will continue to provide this service where appropriate.

Essential appointments can be booked with the nursing team via reception.  This includes blood tests, baby vaccinations, injections and cervical smears.  Health reviews for those with diabetes, COPD or asthma are also available either over the telephone, video link or in person.

We are still required to triage patients over the telephone or video link prior to any face to face appointment with other clinicians – the reception team will guide you through this process.

Our reception team are trained in care navigation which means that when you phone you will be asked about the reason for calling.  You will then be directed to the most suitable clinician for your query – this may be a GP, pharmacist, physio, social prescriber, advanced paramedic or advanced nurse practitioner, as well as to organisations outside of the practice such as an optician or community pharmacy. Please Click Here to find out what these clinicians can offer.

We still have to limit the number of patients in the buildings, in particular in the waiting rooms, so please do not turn up early for your appointment and attend alone wherever possible.  You will also need to wear a face covering whilst in the building – we ask patients to bring their own if possible, but one will be provided if absolutely necessary.

As lockdown rules change we will amend our services, so please do keep an eye on the website or social media for up to date information.

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them. Find out more.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with. Find out more.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service. Find out more.

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women. Find out more.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus. Find out more.

GOV.UK: coronavirus – guidance and support

Government information and advice. Find out more.