How to order, collect and manage your prescriptions
NHS Prescriptions

NHS Prescriptions are available to all patients who need them and must be issued by a trained prescriber such as your doctor or a prescribing nurse.  You may need a prescription to help treat an acute illness or you may have regular repeat prescriptions that you need to manage a long-term health condition.  

We are happy to receive prescription requests via emails sent to

In your email please include your name, address, date of birth and medications required.

Day Lewis have started offering a new service for medication collection

May 2022

Day Lewis have started offering a new service for medication collection. If anyone would like to use this service, please speak directly to Day Lewis, Ledbury, thank you.


What is the Collection Point?
The Collection Point allows you to pick up your repeat prescriptions at your convenience for free. The collection point can be accessed securely inside the pharmacy (during opening hours) or outside the pharmacy 24/7.

How can I Sign up?
If you would like to sign up, either click on your pharmacy location at the top of the Day Lewis web page or contact your local pharmacy team directly

How do I collect my medicines at the Collection Point?
Once you have signed up with your pharmacy team, you will be sent a message when your medicines have been placed into the machine. Your message will include a unique pin number.

When you arrive at the machine, follow the instructions on screen.

1. Touch the screen to activate
2. Enter the pin number we sent you
3. Enter your date of birth
4. Collect your medicines

Frequently Asked Questions:
Can I really access the Collection Point 24/7? Yes, the Collection Points can be accessed in pharmacy during opening hours (so no need to wait in the queues), or outside the pharmacy 24 hours a day, 7 days a week. Allowing you to collect at your convenience.

Are the machines safe and secure?
The machines have been developed to ensure the safety of you and your medication. You can only access the Collection Point with the unique pin code (which will change for every collection) sent to you and your date of birth. Keep this information safe.

Can my family member collect my medication?
Only share your unique pin code and date of birth with those whom you wish to give access to your medication, ensuring that they also keep your pin code and personal information safe.

Are the machines safe and secure?
How long do my medicines stay in the Collection Point? Your medicines will stay in the Collection Point for up to 7 days. You will be sent reminder text to collect your medication. If you have not collected your medicines after 7 days, you will be sent a final text letting you know that your medications have been removed from the Collection Point and are available to collect from the pharmacy counter (during pharmacy opening hours).
The machines have been developed to ensure the safety of you and your medication. You can only access the Collection Point with the unique pin code (which will change for every collection) sent to you and your date of birth. Keep this information safe.

Acute Prescription

Acute medicines are issued for a short period of time, for illness that are expected to get better quickly with treatment.  You will speak to a clinician about your illness for which they will provide a prescription which you can take to any pharmacy to be dispensed.

Ledbury Health Partnership - Blue icon Acute prescription

Urinary Tract Infection

Throat Infection

Chest Infections

Acute Back Pain

Repeat Prescription

Repeat prescriptions are for medicines that you will need on an ongoing basis.  This could be medication to help you manage a long-term condition, such as high blood pressure or diabetes.   These medications are available for you to order online through Patient Access, meaning you can easily order them at a time convenient to you.

Your repeat medications will be periodically reviewed by our practice pharmacist, you do not need to be present for this review.

Ledbury Health Partnership - Repeat Prescription icon

Medications to control diabetes

Medications to control asthma or COPD

Medications to control blood pressure

Medicines for chronic diseases

Ordering your Prescription

Please make sure you allow at least 3 working days for us to process your prescription request and leave plenty of time before you are due to run out of your medicines.   To avoid any errors please note that prescription requests are not taken over the telephone.

You can either collect your prescription from reception at the Surgery or we can send them to one of the local pharmacies for you.  If you would like us to send to a pharmacy on your behalf please indicate this on your prescription request.   The easiest way to do this is by signing up to the Electronic Prescribing Service.

Ordering Your Prescriptions

1. Via Patient Access – log in to patient access to see a list of your medications which you can select to order.

2. Repeat Slip – leave the repeat slip that you receive from the pharmacy when collecting your medications in the postbox located in the lobby, making sure you have ticked only the items you need.  


If your medication is LISTED HERE, AND YOU HAVE RUN OUT, then we will process your prescription on the same day, as missing a dose may cause you harm, however, if your medication is not listed here, it will not be processed urgently, as it is not deemed clinically urgent, and a missed dose will not be detrimental to your health.

We do understand that you may run out of medication from time to time, and that you may be concerned about this, but please be assured that your GP has advised that missing a dose or two of your medications will not be detrimental to your overall health, and as such, it is not classed as an urgent prescription, so will be processed in the normal way for routine repeat prescriptions.

For some prescribed medications, like these listed, missing a dose may cause patient harm, so requests for these medications will be processed urgently to ensure doses are not missed. We understand that it is important to take your medication regularly and as prescribed by the doctor, but on occasions where the medication requested is not considered urgent by the doctors in this practice, your health will not be compromised by missing a dose on occasion, BUT please do your best to order your prescription on time in the future.

Please check the below list of urgent medications, with generic name examples (not exhaustive)
and examples of brand names (also not exhaustive)

Abnormal heart rhythm
Bisoprolol, Carvedilol, Sotalol, Propranolol, Atenolol, Verapamil, Amiodarone, Diltiazem, Digoxin
Cardicor, Tenormin, Cordarone, Slozem, Adizem, Tildiem

Adrenaline Pens
Adrenaline 300mcg/0.3ml solution for injection,Adrenaline 150mcg/0.3ml solution for injection
Epipen, Jext, Emerade, Anapen 

Co-codamol, codeine, dihydrocodeine, morphine, fentanyl
Zapain, Kapake, DHC, DF118, Zomorph, Oramorph,Matrifen, Duragesic 

GTN (Glyceryl trinitrate), isosorbide mononitrate, nicorandil
Nitrolingual, Imdur, Elantan, Ikorel 

Fluoxetine, sertraline, citalopram, escitalopram

Aripiprazole, Olanzapine, Risperidone
Abilifly, Zyprexa, Risperdal

Asthma/ COPD
Salbutamol, Terbutaline, formoterol
Ventolin, Salamol, Symbicort, Fostair

Direct Oral Anticoagulants (DOACs)
Apixaban, rivaroxaban, edoxaban and dabigatran
Eliquis, Xarelto, Pradaxa, Lixiana 

sodium valproate/ valproic acid, levetiracetam, lamotrigine, phenytoin, clobazam, clonazepam eslicarbazine, oxcarbazepine, perampanel, rufinamide, topiramate, zonisamide
Epilim Epival, Episenta, Convulex; Keppra,Desitrend; Lamictal; Epanutin, Dilantin 

Immune therapy and cancer drugs
ciclosporin, tacrolimus, chlorambucil
Neoral, Sandimmun, Prograf

Insulin aspart, insulin, lispro, insulin glargine
Absaglar, Apidra, Fiasp, Novorapid, Novomix, Lantus, Levemir, Humulin, Humalog, Toujeo 

Lithium carbonate
Priadel, Camcolit

Methotrexate once weekly

Oral antidiabetics
Diamicron, Zicron 

Oral contraceptives/ patch/ vaginal ring  21/28 day supply
Desogestrel, ethinylestradiol/ levonorgestrel, ethinylestradiol /drospirenone, norethisterone 350mcg,
Cerrelle, Cerazette, Microgynon, Rigevidon, Cilest, Levest, Yasmin, Evra, Nuvaring, Noriday 

Oral Steroids
Prednisolone, dexamethasone, fludrocortisone 

Palliative care medication

Parkinson’s disease medication
co-careldopa, co-beneldopa, entacapone, pramipexole, rotigotine
Sinemet, Madopar, Comtess, Mirapexin, Oprymea, Sastravi, Neupro


DOWNLOAD PDF Urgent Medication List
Electronic Prescribing Service (EPS)

The Electronic Prescribing Service (EPS) is an NHS Service which gives you the chance to change how we send your prescription to the place from where you choose to collect your medications or appliances.  This means that we will be able to send your prescriptions to the pharmacy of your choosing - so you will no longer need to come to the Surgery to collect it.

When you sign up for EPS you will need to nominate a pharmacy.  This could be either Boots or Day Lewis in Ledbury, or you could nominate a pharmacy in the town or city where you work.  This means it will be easier for those who work away from Ledbury to collect their prescriptions at a time and location more convenient to them.  

You can nominate a pharmacy at Ledbury Health Partnership, or at the pharmacy of your choosing.

more information about EPS
Local Pharmacies

There are two local pharmacies in Ledbury, Boots and Day Lewis.  Both are able to dispense prescriptions for you and both operate the Electronic Prescribing Service.

Day Lewis Pharmacy

Address: 2 Sear House, Bye Street Ledbury, HR8 2AA

Telephone: 01531 632693

Opening Times: Monday to Friday 9am – 6pm, Saturday 9am – 1pm and closed on Sunday.

Dispensary Closed: Daily between 12pm and 1pm.

The Day Lewis pharmacy are also able to offer a home delivery service.  Contact Day Lewis directly for more information.  

Boots Pharmacy

Address: 9 High Street, Ledbury, HR8 1DS

Telephone: 01531 632687

Opening Times: Monday to Saturday 8:30am to 5:30pm and closed on Sunday

Dispensary Closed: Daily between 1pm and 2pm

NHS Prescription Charges

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.

The current prescription charge is £9.15 per item.

There are extensive exemption and remission arrangements to protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.  If you know you will have to pay for a lot of NHS prescriptions, it may be cheaper to buy a PCC which is effectively a ‘season ticket’ to cover all your NHS prescriptions, including dental prescriptions, no matter how many items you need.  

only order what you need

Only order what you need to reduce medication wastage in the NHS