Surgery Information

We are here for you from 8am to 6:30pm Monday - Friday
making an appointmentout of hours services
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FIND OUT HOW WE ARE OPERATING DURING THE COronavirus pandemic FIND OUT MORE
How to book an appointment

You can book an appointment either using our Online Services through Patient Access or the NHS App, or alternatively, telephone the Surgery any time between 8am and 6:30pm, Monday to Friday. Before you book an appointment with a doctor or nurse please make sure you are choosing the right service and whether or not an alternative option, such as a pharmacist, might be a quicker way to access the appropriate healthcare support.

We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly.  The clinics are run by Advanced Paramedics and Nurse Practitioners.  If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician.  Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.

If you no longer need an appointment you have booked please ensure to cancel it.  This means we will be able to offer that appointment to another patients who needs it. You can cancel appointments using your Patient Access account.

ARE YOU CHOOSING THE RIGHT SERVICE

Rapid Access Clinic

This service is an efficient way of dealing with certain minor ailments that do not necessarily need to be seen by a doctor. It can reduce the time you are waiting to be seen and allows the GPs to see patients with more complex needs.

When you request an urgent on the day appointment the receptionist will ask you the nature of your problem. This is purely so they can direct you to the most appropriate healthcare professional to deal with your ailment.

Rest assured our Practice Nurses and our Primary Care Practitioner are highly skilled and experienced professionals who, in the rare event they need help, will be able to speak directly to a GP for assistance.

GP Appointments

The surgery operates an appointment system that allows you to book up to two weeks in advance with the doctors, depending on availability.  Our receptionists are always on hand to advise patients on how to get the most out of the appointment system.

GP Appointments are available to book Monday to Friday.

Home Visits

If you are too ill to attend the surgery a doctor can see you at home. Please telephone the surgery on 01531 825925 before 11am if possible. The On Call Doctor may speak to you to plan the best way of dealing with the problem. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Requesting a Chaperone

If you would like someone to accompany you during your appointment with the clinician please ask at reception. This might be because you are having a personal examination or procedure and you would feel more comfortable having a third party present.

First Contact Physiotherapist

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to plan the most appropriate management pathway.

Who are FCPs ad what do they see?

FCPs are physiotherapists with expertise in the assessment and management of the following Musculoskeletal (MSK) conditions:-

All soft tissue injuries, sprains, strains or sports injuries

Arthritis – any joint

Possible problems with muscles, ligaments, tendons or bone, egg tennis elbow, carpal tunnel syndrome, ankle sprains

Spinal pain including lower back pain, mid-back pain and neck pain

Spinal-related pain in arms or legs, including nerve symptoms, egg pins and needles or numbness

Post-orthopaedic surgery

How do I book an appointment with an FCP?

You can book an appointment via reception, there is no need to see a GP first

Practice Pharmacist

Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.

Our Medicines Management team, led by our Clinical Pharmacist, is the first point of contact for any medication queries or concerns you may have and is available for telephone calls and face to face appointments.  The Pharmacist can help when you need expert advice on your medicines after your condition has been diagnosed. However, the Pharmacist will not give you your medicines; you should collect these from the chemist in the usual way.

To arrange a phone call or appointment with the Pharmacist please contact reception at the Surgery.

What sort of questions can the Practice Pharmacist help with?

Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.

Does a new over the counter medicine go together with all my other medicines

I am worried about side effects...

My usual medicine is currently unavailable...

How, when and for how long should I take my medicine?

Should I stop certain medicines before my operation or procedure?

I have missed or taken the wrong dose of my medicine, what should I do?

Nursing Appointments

‍Our team of Practice Nurses and Healthcare Assistants offer general services to our patients as listed below:

Blood Tests (at the request of a GP, or to monitor a chronic condition)

ECG's (at the request of a GP or consultant)

Blood Pressure Checks

Dressing changes and wound checks

Removal of stitches or clips

New Patient Medicals (offered to all new patients registering at the practice)

Pill Checks

Cervical Smear

Swab taking

Vaccinations and advice (for children, travel or seasonal vaccinations)

Injections (depo, zoladex or vitamin b12)

Well woman or well man check

Telephone Advice and Video Calls

If you feel that your problem can be dealt with over the telephone, the doctor will be happy to speak to you. Telephone the surgery and the receptionist will advise you when the doctor is likely to be available. If your problem is medically urgent, the receptionist will be able to contact the on call doctor for advice. Please note our phone numbers are withheld when phoning out.  

If the doctor feels it necessary they can arrange a video call with you to further discuss your medical problem.

Booking an Interpreter

If you are a non-english speaker you are able to book an interpreter to attend your appointment with you. At the time of booking your appointment please ask the receptionist to organise an interpreter for you. Please be aware that interpreters are booked in advance so if your problem is urgent we may not be able to provide an interpreter.

Community Link Worker (Social Prescriber)

Peter has joined the Ledbury Health Partnership team as a Community Link Worker (Social Prescriber). Peter can help and advise  patients with issues such as loneliness, isolation, getting more active, improving lifestyle, finding out what is happening in patient’s local area, managing their daily tasks, returning to or accessing work, finding care or looking after someone, financial problems , bereavement, making changes to patients’ lives that will improve health and wellbeing.

HOW WE ARE OPERATING DURING THE CORONAVIRUS PANDEMIC

In reponse to the Coronovirus Pandemic, we have had to change the way we are operating.

find out more
out of hours services

Ledbury Health Partnership is covered by an out of hours service between the hours of 6:30pm and 8am, and at weekends. If you need urgent healthcare advice or treatment during these hours please telephone NHS 111 who will direct you to the most appropriate service. Please do not request a GP appointment out of hours unless it genuinely cannot wait until the Surgery reopens. Please only call 999 in a life-threatening emergency. Chest pains and shortness of breath constitute an emergency for which you should dial 999.

Taurus Healthcare Ltd

Do you need to see a GP or nurse at the weekend or in the evening? Well now you can...

Taurus Healthcare Ltd is a company that has been set up by the GPs in Herefordshire to provide additional medical services to patients.   There are now 3 Primary Care Hubs, staffed by local clinicians, open in the County that provide GP and Practice Nursing services to all Herefordshire patients during the evenings and weekends. With your permission, the clinicians can access your medical record, thereby offering you continuity of care.

How to make an appointment

To make an appointment to see either a GP or Nurse at one of the hubs you need to telephone reception here at Ledbury Health Partnership. The receptionists will then check the availability at the hubs and book your appointment for you.  This is not a walk-in-service, it is by appointment only so please do not travel to one of the hubs without making an appointment first.

If you need to make an appointment at one of the Taurus Healthcare hubs but Ledbury Health Partnership are closed, please phone NHS 111 and ask for an appointment at one of the Taurus hubs, they will then be able to organise this for you.

How to cancel an appointment

Please telephone 0800 121 7221.

This telephone line is manned between 17:30 - 20:00 Mon - Fri and 8am - 8pm at weekends and bank holidays.

Where are the Taurus Hubs?

Hereford Hub: Wargrave House Surgery. Open 6pm to 8pm Monday - Friday and 8am to 8pm during weekends and bank holidays.  

Leominster Hub: The Marches Surgery. Open 8am to 12pm Saturday, Sunday and Bank Holidays.

Ross-On-Wye Hub: Pendeen Surgery. Open 8am to 12pm Saturday, Sunday and Bank Holidays.

would one of these be better

There are a number of different out of hours services that you can choose from. If you think you need to speak to a GP or nurse about a problem that can't wait until the Surgery is open then call NHS 111. They can also help by providing advice over the phone and directing you to an appropriate service. If you think your problem is an emergency, such as chest pain or breathing difficulties then immediately dial 999.

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are you choosing the right service

By making the right choice at the right time you can get the best and quickest possible treatment.

choosing the right service

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