We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly. The clinics are run by Advanced Paramedics and Nurse Practitioners. If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician. Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.
If you no longer need an appointment you have booked please ensure to cancel it. This means we will be able to offer that appointment to another patients who needs it. You can cancel appointments using your Patient Access account.
PATIENTS ARE ALSO WELCOME TO POP INTO RECEPTION TO BOOK AN APPOINTMENT.
ARE YOU CHOOSING THE RIGHT SERVICEThis service is an efficient way of dealing with certain minor ailments that do not necessarily need to be seen by a doctor. It can reduce the time you are waiting to be seen and allows the GPs to see patients with more complex needs.
When you request an urgent on the day appointment the receptionist will ask you the nature of your problem. This is purely so they can direct you to the most appropriate healthcare professional to deal with your ailment.
Rest assured our Practice Nurses and our Primary Care Practitioner are highly skilled and experienced professionals who, in the rare event they need help, will be able to speak directly to a GP for assistance.
NEW ROUTINE GP APPOINTMENT SYSTEM AT LHP
We can now offer routine booked telephone appointments several weeks in advance; once the GP has spoken to you, if they decide that they need to see you, they can arrange an appointment; usually later on that same day.
If you have an urgent medical problem, you will be triaged on the day by the Reception team and allocated a telephone appointment with a duty clinician; this may be with a remote clinician working on behalf of Ledbury Health Partnership.
Phone lines remain extremely busy, particularly at the beginning of the day, but rest assured; we will always answer your call; however long the queue. We have introduced a 'queue buster' system; this service holds your place in the queue and we will automatically call you back avoiding the need for you to hold on the line.
In addition to our GP and duty teams described above, we have a whole variety of highly trained professionals on hand to provide expert care when needed including our nursing team, pharmacy team and allied professionals e.g. physiotherapists, occupational therapists, a social prescriber, frailty team, dementia team, community palliative care team and district nursing team. Our reception team will help you to navigate your care and to access the right professional for your needs.
If you are too ill to attend the surgery a doctor can see you at home. Please telephone the surgery on 01531 825925 before 11am if possible. The On Call Doctor may speak to you to plan the best way of dealing with the problem. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.
If you would like someone to accompany you during your appointment with the clinician please ask at reception. This might be because you are having a personal examination or procedure and you would feel more comfortable having a third party present.
The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to plan the most appropriate management pathway.
FCPs are physiotherapists with expertise in the assessment and management of the following Musculoskeletal (MSK) conditions:-
All soft tissue injuries, sprains, strains or sports injuries
Arthritis – any joint
Possible problems with muscles, ligaments, tendons or bone, egg tennis elbow, carpal tunnel syndrome, ankle sprains
Spinal pain including lower back pain, mid-back pain and neck pain
Spinal-related pain in arms or legs, including nerve symptoms, egg pins and needles or numbness
Post-orthopaedic surgery
Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.
Our Medicines Management team, led by our Clinical Pharmacist, is the first point of contact for any medication queries or concerns you may have and is available for telephone calls and face to face appointments. The Pharmacist can help when you need expert advice on your medicines after your condition has been diagnosed. However, the Pharmacist will not give you your medicines; you should collect these from the chemist in the usual way.
To arrange a phone call or appointment with the Pharmacist please contact reception at the Surgery.
Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.
Does a new over the counter medicine go together with all my other medicines
I am worried about side effects...
My usual medicine is currently unavailable...
How, when and for how long should I take my medicine?
Should I stop certain medicines before my operation or procedure?
I have missed or taken the wrong dose of my medicine, what should I do?
Our team of Practice Nurses and Healthcare Assistants offer general services to our patients as listed below:
Blood Tests (at the request of a GP, or to monitor a chronic condition)
ECG's (at the request of a GP or consultant)
Blood Pressure Checks
Dressing changes and wound checks
Removal of stitches or clips
New Patient Medicals (offered to all new patients registering at the practice)
Pill Checks
Cervical Smear
Swab taking
Vaccinations and advice (for children, travel or seasonal vaccinations)
Injections (depo, zoladex or vitamin b12)
Well woman or well man check
If you feel that your problem can be dealt with over the telephone, the doctor will be happy to speak to you. Telephone the surgery and the receptionist will advise you when the doctor is likely to be available. If your problem is medically urgent, the receptionist will be able to contact the on call doctor for advice. Please note our phone numbers are withheld when phoning out.
If the doctor feels it necessary they can arrange a video call with you to further discuss your medical problem.
If you are a non-english speaker you are able to book an interpreter to attend your appointment with you. At the time of booking your appointment please ask the receptionist to organise an interpreter for you. Please be aware that interpreters are booked in advance so if your problem is urgent we may not be able to provide an interpreter.
Peter has joined the Ledbury Health Partnership team as a Community Link Worker (Social Prescriber). Peter can help and advise patients with issues such as loneliness, isolation, getting more active, improving lifestyle, finding out what is happening in patient’s local area, managing their daily tasks, returning to or accessing work, finding care or looking after someone, financial problems , bereavement, making changes to patients’ lives that will improve health and wellbeing.
Please do not drop off a urine sample at the Practice because we have stopped accepting unsolicited urine samples. If you suspect that you might have a Urinary Tract Infection (UTI) you have a couple of options:-
1. If you are female and between the ages of 16 and 64, you can use the UTI service provided by Day Lewis Pharmacy. Please speak to a Receptionist first who will send an electronic referral for you, do not go there with a sample.
2. Day Lewis will then contact you directly and they may ask you to drop off a sample or they might prescribe antibiotics without the need for a sample. Please note that this service is not available on a Tuesday or Wednesday.
Ledbury Health Partnership is covered by an out of hours service between the hours of 6:30pm and 8am, and at weekends. If you need urgent healthcare advice or treatment during these hours please telephone NHS 111 who will direct you to the most appropriate service. Please use the online option in the first instance whenever possible.Please do not request a GP appointment out of hours unless it genuinely cannot wait until the Surgery reopens. Please only call 999 in a life-threatening emergency. Chest pains and shortness of breath constitute an emergency for which you should dial 999.
Do you need to see a GP or nurse at the weekend or in the evening? Well now you can...
Our practice is part of the Herefordshire GP Federation, Taurus Healthcare. Together, the practices of Herefordshire and Tenbury work to provide 24/7 access to General Practice. This is offered routinely via the Practice or at Improved Access hubs and urgently via 111. Please use the online option in the first instance whenever possible. We all use the same computer system, so with our permisssion, it means the professional you speak with can see your whole record and understand your history.
Taurus Healthcare operates six Improved Access Hubs on behalf of Herefordshire General Practice. These can be found at:
South Wyre Medical Centre (Hereford)
The Marches (Leominster)
Pendeen Surgery (Ross-on-Wye)
Kington Medical Practice
Ledbury Health Partnership
Nunwell Surgery (Bromyard)
Opening times vary. For more information please visit the Taurus Healthcare website. Please note that these are not walk-in centres and you will need to make an appointment. To do so, please ask our reception staff for a 'Taurus Extended Hours Appointment'.
If you need urgent support when the surgeries are closed, NHS 111 can provide access to our local team. We provide telephone consultations appointments at Station Medical Centre in Hereford and home visits, according to patient need. Please use the online option in the first instance whenever possible.
Taurus's Covid vaccination detailsTo make an appointment to see either a GP or Nurse at one of the hubs you need to telephone reception here at Ledbury Health Partnership. The receptionists will then check the availability at the hubs and book your appointment for you. This is not a walk-in-service, it is by appointment only so please do not travel to one of the hubs without making an appointment first.
If you need to make an appointment at one of the Taurus Healthcare hubs but Ledbury Health Partnership are closed, please phone NHS 111 and ask for an appointment at one of the Taurus hubs, they will then be able to organise this for you. Please use the online option in the first instance whenever possible.
Please telephone 0800 121 7221.
This telephone line is manned between 17:30 - 20:00 Mon - Fri and 8am - 8pm at weekends and bank holidays.
There are a number of different out of hours services that you can choose from. If you think you need to speak to a GP or nurse about a problem that can't wait until the Surgery is open then call NHS 111. Please use the online option in the first instance whenever possible.They can also help by providing advice over the phone and directing you to an appropriate service. If you think your problem is an emergency, such as chest pain or breathing difficulties then immediately dial 999.
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