Surgery Information

We are here for you from 8am to 6:30pm Monday - Friday
making an appointmentout of hours services
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FIND OUT HOW WE ARE OPERATING DURING THE COronavirus pandemic FIND OUT MORE
How to book an appointment

We are now running a Rapid Access Clinic to ensure that those patients with urgent medical problems see the right person quickly.  The clinics are run by Advanced Paramedics and Nurse Practitioners.  If you request an urgent or same day appointment the receptions will need you to provide basic details about the nature of your problem so that you can be booked with the most appropriate clinician.  Please do not be offended if they ask, this is at the request of the GP's and will help us to prioritise the patients that need medical care most urgently.

If you no longer need an appointment you have booked please ensure to cancel it.  This means we will be able to offer that appointment to another patients who needs it. You can cancel appointments using your Patient Access account.

PATIENTS ARE ALSO WELCOME TO POP INTO RECEPTION TO BOOK AN APPOINTMENT.

ARE YOU CHOOSING THE RIGHT SERVICE

Rapid Access Clinic

This service is an efficient way of dealing with certain minor ailments that do not necessarily need to be seen by a doctor. It can reduce the time you are waiting to be seen and allows the GPs to see patients with more complex needs.

When you request an urgent on the day appointment the receptionist will ask you the nature of your problem. This is purely so they can direct you to the most appropriate healthcare professional to deal with your ailment.

Rest assured our Practice Nurses and our Primary Care Practitioner are highly skilled and experienced professionals who, in the rare event they need help, will be able to speak directly to a GP for assistance.

GP Appointments

The surgery operates an appointment system that allows you to book up to two weeks in advance with the doctors, depending on availability.  Our receptionists are always on hand to advise patients on how to get the most out of the appointment system.

GP Appointments are available to book Monday to Friday.

NEW ROUTINE GP APPOINTMENT SYSTEM AT LHP

In January we will be introducing a new appointment booking system to enable you to speak to a GP more quickly and to encourage continuity of care, recognising how important this is for your ongoing care.

Rather than booking a routine GP appointment sometime in the future, you will be able to speak to a GP about routine and ongoing matters on the day that you would like or need to speak to them. Once the GP has spoken to you, if they decide that they need to see you, they arrange an appointment; usually on the same day.

To ensure continuity of care, we will assist you to book a phone call with your named GP. If you aren’t sure who this is, we would be happy to share this with you. You need to call us on the day that your GP works so please see this information below.

If your GP is on holiday, another colleague covers for them and we always have a duty doctor on shift to help with cover.

We expect the phone lines to remain busy, particularly at the beginning of the day, but rest assured; we will always answer your call; however long the queue. We are actively making changes to our reception team to improve our call wait times.

In addition to our GP and duty teams described above, we have a whole variety of highly trained professionals on hand to provide expert care when needed including our nursing team, pharmacy team and allied professionals e.g. physiotherapists, occupational therapists, a social prescriber, frailty team, dementia team, community palliative care team and district nursing team. Our reception team will help you to navigate your care and to access the right professional for your needs.

VIEW APPOINTMENT TABLE

Home Visits

If you are too ill to attend the surgery a doctor can see you at home. Please telephone the surgery on 01531 825925 before 11am if possible. The On Call Doctor may speak to you to plan the best way of dealing with the problem. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.

Requesting a Chaperone

If you would like someone to accompany you during your appointment with the clinician please ask at reception. This might be because you are having a personal examination or procedure and you would feel more comfortable having a third party present.

First Contact Physiotherapist

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to plan the most appropriate management pathway.

Who are FCPs ad what do they see?

FCPs are physiotherapists with expertise in the assessment and management of the following Musculoskeletal (MSK) conditions:-

All soft tissue injuries, sprains, strains or sports injuries

Arthritis – any joint

Possible problems with muscles, ligaments, tendons or bone, egg tennis elbow, carpal tunnel syndrome, ankle sprains

Spinal pain including lower back pain, mid-back pain and neck pain

Spinal-related pain in arms or legs, including nerve symptoms, egg pins and needles or numbness

Post-orthopaedic surgery

How do I book an appointment with an FCP?

You can book an appointment via reception, there is no need to see a GP first

Practice Pharmacist

Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.

Our Medicines Management team, led by our Clinical Pharmacist, is the first point of contact for any medication queries or concerns you may have and is available for telephone calls and face to face appointments.  The Pharmacist can help when you need expert advice on your medicines after your condition has been diagnosed. However, the Pharmacist will not give you your medicines; you should collect these from the chemist in the usual way.

To arrange a phone call or appointment with the Pharmacist please contact reception at the Surgery.

What sort of questions can the Practice Pharmacist help with?

Practice Pharmacists are highly qualified health professionals who specialise in medicines and how they work. The new role of a Practice Pharmacist for Ledbury Health Partnership will ensure that your medication needs and questions can be quickly and effectively sorted without waiting for a doctor.

Does a new over the counter medicine go together with all my other medicines

I am worried about side effects...

My usual medicine is currently unavailable...

How, when and for how long should I take my medicine?

Should I stop certain medicines before my operation or procedure?

I have missed or taken the wrong dose of my medicine, what should I do?

Nursing Appointments

‍Our team of Practice Nurses and Healthcare Assistants offer general services to our patients as listed below:

Blood Tests (at the request of a GP, or to monitor a chronic condition)

ECG's (at the request of a GP or consultant)

Blood Pressure Checks

Dressing changes and wound checks

Removal of stitches or clips

New Patient Medicals (offered to all new patients registering at the practice)

Pill Checks

Cervical Smear

Swab taking

Vaccinations and advice (for children, travel or seasonal vaccinations)

Injections (depo, zoladex or vitamin b12)

Well woman or well man check

Telephone Advice and Video Calls

If you feel that your problem can be dealt with over the telephone, the doctor will be happy to speak to you. Telephone the surgery and the receptionist will advise you when the doctor is likely to be available. If your problem is medically urgent, the receptionist will be able to contact the on call doctor for advice. Please note our phone numbers are withheld when phoning out.  

If the doctor feels it necessary they can arrange a video call with you to further discuss your medical problem.

Booking an Interpreter

If you are a non-english speaker you are able to book an interpreter to attend your appointment with you. At the time of booking your appointment please ask the receptionist to organise an interpreter for you. Please be aware that interpreters are booked in advance so if your problem is urgent we may not be able to provide an interpreter.

Community Link Worker (Social Prescriber)

Peter has joined the Ledbury Health Partnership team as a Community Link Worker (Social Prescriber). Peter can help and advise  patients with issues such as loneliness, isolation, getting more active, improving lifestyle, finding out what is happening in patient’s local area, managing their daily tasks, returning to or accessing work, finding care or looking after someone, financial problems , bereavement, making changes to patients’ lives that will improve health and wellbeing.

Unsolicited Urine Samples

Please do not drop off a urine sample at the Practice because we have stopped accepting unsolicited urine samples. If you suspect that you might have a Urinary Tract Infection (UTI) you have a couple of options:-

1. If you are female and between the ages of 16 and 64, you can use the UTI service provided by Day Lewis Pharmacy. Their number is 01531 632693. Please call them first, do not go there with a sample. Once they have spoken to you they might ask you to drop off a sample or they might prescribe antibiotics without the need for a sample. Please note that this service is not available on a Thursday.

2. If you would prefer to speak to the Practice, please call or submit an online request by following the Online Services Link under the Services tab at the top of the Home page. You will receive a call from one of our Duty team and they will ask you questions about your symptoms. They might ask you to submit a sample or thy may be able to prescribe antibiotics without the need for a sample.

HOW WE ARE OPERATING DURING THE CORONAVIRUS PANDEMIC

In reponse to the Coronovirus Pandemic, we have had to change the way we are operating.

find out more
out of hours services

Ledbury Health Partnership is covered by an out of hours service between the hours of 6:30pm and 8am, and at weekends. If you need urgent healthcare advice or treatment during these hours please telephone NHS 111 who will direct you to the most appropriate service. Please do not request a GP appointment out of hours unless it genuinely cannot wait until the Surgery reopens. Please only call 999 in a life-threatening emergency. Chest pains and shortness of breath constitute an emergency for which you should dial 999.

Taurus Healthcare Ltd

Do you need to see a GP or nurse at the weekend or in the evening? Well now you can...

Our practice is part of the Herefordshire GP Federation, Taurus Healthcare. Together, the practices of Herefordshire and Tenbury work to provide 24/7 access to General Practice. This is offered routinely via the Practice or at Improved Access hubs and urgently via 111. We all use the same computer system, so with our permisssion, it means the professional you speak with can see your whole record and understand your history.

Taurus Healthcare operates six Improved Access Hubs on behalf of Herefordshire General Practice. These can be found at:

  • South Wyre Medical Centre (Hereford)

  • The Marches (Leominster)

  • Pendeen Surgery (Ross-on-Wye)

  • Kington Medical Practice

  • Ledbury Health Partnership

  • Nunwell Surgery (Bromyard)

Opening times vary. For more information please visit the Taurus Healthcare website. Please note that these are not walk-in centres and you will need to make an appointment. To do so, please ask our reception staff for a 'Taurus Extended Hours Appointment'.

Taurus's Covid vaccination details

How to make an appointment

To make an appointment to see either a GP or Nurse at one of the hubs you need to telephone reception here at Ledbury Health Partnership. The receptionists will then check the availability at the hubs and book your appointment for you.  This is not a walk-in-service, it is by appointment only so please do not travel to one of the hubs without making an appointment first.

If you need to make an appointment at one of the Taurus Healthcare hubs but Ledbury Health Partnership are closed, please phone NHS 111 and ask for an appointment at one of the Taurus hubs, they will then be able to organise this for you.

How to cancel an appointment

Please telephone 0800 121 7221.

This telephone line is manned between 17:30 - 20:00 Mon - Fri and 8am - 8pm at weekends and bank holidays.

Where are the Taurus Hubs?

Hereford Hub: Wargrave House Surgery. Open 6pm to 8pm Monday - Friday and 8am to 8pm during weekends and bank holidays.  

Leominster Hub: The Marches Surgery. Open 8am to 12pm Saturday, Sunday and Bank Holidays.

Ross-On-Wye Hub: Pendeen Surgery. Open 8am to 12pm Saturday, Sunday and Bank Holidays.

would one of these be better

There are a number of different out of hours services that you can choose from. If you think you need to speak to a GP or nurse about a problem that can't wait until the Surgery is open then call NHS 111. They can also help by providing advice over the phone and directing you to an appropriate service. If you think your problem is an emergency, such as chest pain or breathing difficulties then immediately dial 999.

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