NEWS

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Welcome to Ledbury Health Partnership

St Katherines Surgery and Ledbury Market Surgery merged on 1st August 2020 in order to maintain general practice services in Ledbury and the surrounding area.  This means that everyone now has equal access to both premises, all services and staff. We will continue to use both of the surgery buildings and you will be advised which site to attend when your appointment is booked.

We have combined our many years of experience and expertise to create a very diverse and forward thinking organisation offering an extended range of services to our patients – please take a look around the website to learn more about us.

The COVID pandemic continues to affect how we can offer services to our patients, though the restrictions are lifting slowly. If you are unsure as to how to access our services, or which site to attend for appointments it is important that you ask for advice from the staff who will be happy to help.

How to access services during the current pandemic

We are immensely grateful to our patients for their patience and understanding during the ever changing situation over the last few months. Our staff have worked tirelessly to ensure patients’ needs are addressed in the best way possible given the limitations placed upon us.

However, we are now beginning to restore some normality to general practice.  Whilst NHS England still prevents us from directly booking face to face consultations (except with the nursing team) we have received excellent feedback from many patients who feel our use of telephone and video link consultations has worked very well and we will continue to provide this service where appropriate.

Essential appointments can be booked with the nursing team via reception.  This includes blood tests, baby vaccinations, injections and cervical smears.  Health reviews for those with diabetes, COPD or asthma are also available either over the telephone, video link or in person.

We are still required to triage patients over the telephone or video link prior to any face to face appointment with other clinicians – the reception team will guide you through this process.

Our reception team are trained in care navigation which means that when you phone you will be asked about the reason for calling.  You will then be directed to the most suitable clinician for your query – this may be a GP, pharmacist, physio, social prescriber, advanced paramedic or advanced nurse practitioner, as well as to organisations outside of the practice such as an optician or community pharmacy. Please CLICK HERE to find out what these clinicians can offer.

We still have to limit the number of patients in the buildings, in particular in the waiting rooms, so please do not turn up early for your appointment and attend alone wherever possible.  You will also need to wear a face covering whilst in the building – we ask patients to bring their own if possible, but one will be provided if absolutely necessary.

As lockdown rules change we will amend our services, so please do keep an eye on the website or social media for up to date information.

First Contact Practitioners

What is the role of an FCP?

The role of First Contact Physiotherapists (FCPs) in Primary Care is to assess patients with soft tissue, muscle and joint pain and to plan the most appropriate management pathway.

Who are FCPs and what do they see?

FCPs are physiotherapists with expertise in the assessment and management of the following Musculoskeletal (MSK) conditions:-

• All soft tissue injuries, sprains, strains or sports injuries

• Arthritis – any joint

• Possible problems with muscles, ligaments, tendons or bone, egg tennis elbow, carpal tunnel syndrome, ankle sprains

• Spinal pain including lower back pain, mid-back pain and neck pain

• Spinal-related pain in arms or legs, including nerve symptoms, egg pins and needles or numbness

• Post-orthopaedic surgery

How do I book an appointment with an FCP?

You can book an appointment via reception, there is no need to see a GP first

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